SHAWN M KLEINART
11985 E Cornell Cir, Aurora, CO 80014-3151
Phone: 720.810.3629
Email: resume@kleinart.net
SKILLS & QUALIFICATIONS
Network Operations Center (NOC) Experience Detail-Oriented
Network Administration Dedicated
Professional
Network Security Experience Leadership
Experience
Network Abuse Investigations Strong
Communication Skills
Cisco IOS & IOS-XR Administration Professional
Experience with Law Enforcement
UNIX User Experience Experience
with many Cisco switch & router platforms.
TCP/IP Network Experience with: Cisco IOS, BGP, OSPF, ISIS, VLAN, STP, QoS,
VoIP, Multicast (SSM & ASM/RP), RIP, ACL’s, IPv6, HSRP and more! Limited
MPLS and Juniper experience.
PROFESSIONAL EXPERIENCE
Comcast Greenwood Village,
CO (03/2009 – present)
Senior Network Engineer (Backbone Operations)
Senior operations engineer for the Comcast Backbone’s - CBONE
and IBONE (Internet Backbone, AS7922). Review, approve, coordinate and
implement major scheduled maintenance projects. Troubleshoot and repair all
router & routing events, including high-profile, advanced and escalated
issues. Work closely with architect engineers. Author and review operational
processes, technical documentation. Author and present technical training. On
call duty, overtime and ability to work all hours of the day or night. Some
travel. Coordinate with peers, customers and vendors to complete projects or
troubleshoot network events. Work closely with vendors on complex issues, and
implementation of patches and other workarounds. Ability to resolve network
faults under stressful conditions and within SLA period. Audit network for
anomalies and inconsistencies. Maintain network on a daily basis, ensure a greater
than 99.999 operational uptime. Complete projects within deadlines.
Comcast Greenwood Village,
CO (06/2006 – 02/2009)
Network Engineer II
Responsible for the operational administration of and the
review/generation/application of configuration (logical & physical) changes
within Comcast CRAN’s (Converged [video, voice & data] Regional Area
Networks) and the Comcast Backbone. Establish operational processes and
guidelines. Work with other engineering teams and assist in maintaining a
national production configuration & design template. Advanced
troubleshooting skills and knowledge of all network layers. Advanced BGP &
OSPF understanding and knowledge of the Comcast CRAN design and topologies.
The Comcast CRAN’s and Backbone consist of > 25 AS’s (nation-wide) and are
engineered using OSPF, ISIS, RIP, DSCP & QoS, IPv4, IPv6, multicast, Cisco
IOS & IOS-XR, T1, DS3, OC-3 through OC-768, Gigabit & TenGigabit
Ethernet, DOCSIS, DHCP, ACL’s, VLAN’s, TACACS+, Radius, HSRP, VRRP, SNMP and
more! Ability to work in a fast-paced and high-stress environment. On-call
responsibilities. Ability to work overtime.
Comcast Greenwood Village,
CO (04/2004 – 05/2006)
Senior Network Analyst
IP network administration and monitoring. Responsible for the
availability of the Comcast IP network - including Internet ,VoIP and VoD
(Video on Demand) services. Perform advanced troubleshooting on network faults.
Coordinate with on-site technicians to resolve physical faults. Communicate
with local markets, upstream provider or vendors as applicable. Familiar with
network equipment from many vendors, including Cisco, Arris, Motorola, ADC,
Foundry, F5 and others. Complete scheduled maintenance activities. Point of
contact for technical implementation of legal compliance cases. Receive
escalations from other technicians.
Comcast / AT&T Broadband St. Paul, MN & Englewood, CO (07/2000
– 03/2004)
Internet Security Coordinator / Specialist
Responsible for the integrity/security of the cable modem
network and policy enforcement. Monitor network abuse trends, security
vulnerabilities and analyze the associated risks. Investigate network
abuse/security incidents, documenting investigation and actions taken. Ensure
incident resolution via use of customer service and organization skills.
Coordinate incident response with multiple parties, such as engineering, legal,
customer support and others. Respond to and process legal requests, such a
subpoenas and court orders. Perform basic data forensics analysis (using
EnCase). Use extensive verbal and written communications.
Projects & Accomplishments: Internet abuse/security website lead –
security awareness project. Managed project to generate automated phone
messages to customers in response to an abuse/security incident, improving
productivity and reducing operational costs. Contributed to the initial draft
and subsequent revisions of the Acceptable Use Policy. Coordinated development
of many abuse department processes. Direct contact for Internet legal
compliance (subpoenas, court orders, etc). National magazine interview: CED
Magazine - Nov 2002, wireless network (“WiFi”) security. Served on an employee
recognition committee. Team lead for information system attack simulation
drill; used to analyze incident response & processes, business impact and
disaster recovery.
AT&T Broadband / MediaOne Roseville,
MN (09/1999 – 07/2000)
Network Operations Center (NOC) Analyst
Monitored the Minnesota HFC (Hybrid Fiber Coax) two-way cable
plant for performance problems and service interruptions. Responsible for all
services provided over the network, such as analog/digital TV, cable modem and
digital telephone services. Developed processes and used network surveillance
tools to analyze the cable plant. Dispatched and directed technicians on
repairs of network faults. Coordinated communication of maintenance and outage
activities with various departments within and outside the company. Maintained
documentation of all activities performed on the network. Analyzed reports for
trends of network faults.
MediaOne St. Paul, MN (11/1998
– 09/1999)
Customer Care Professional
Customer service focus. Full service support – billing, sales
and technical support. Involved in the beta launch of one-way cable modem
services in Minnesota. Effective lead technician.
EDUCATION and CERTIFICATIONS
10 years of professional experience within national ISP environment. 5 years
network security.
CISSP (Certified Information Systems Security Professional) #
68470 [expires 06/2010]
Cisco CCNA (640-802) [expires 06/2011] verification: 396284285672ISBJ
Cisco BGP (642-661) (passed 10/20/2008) - towards CCIP
Cisco ID: CSC11095402
Experience with Cisco Series: 800, 1700, 2500, 2600, 2900, 3500, 3600, 3750, 3800, 4000, 5500, 6000/6500, 7600 (Sup2 & Sup720), 7200 (VXR and non), 7500, 10k, 12000 (GSR) and CRS-1 (including multi-chassis).
Training Courses Attended:
- CACCI [Colorado Association of Computer Crime Investigators] Jan
2002 40 hours
- CFCA Annual Meeting [Communications Fraud Control Association] Jun
2002 24 hours
- Learning Tree: Implementing Cisco Multilayer Switched Networks Dec
2003 40 hours
- Intense School course: CISSP Boot Camp Nov
2004 50 hours
- Various AT&T Broadband / Comcast / vendor training sessions 2004-2008 200+
hours
- Cisco CRS-1 (Carrier Routing System) Essentials / IOS-XR April
2006 40 hours
- NANOG43 (North American Network Operators Group) June
2008 24 hours
- Configuring BGP on Cisco Routers v3.2 July
2008 40 hours
- Implementing Cisco Quality of Service (QoS) 2.2 Sept
2008 40 hours
References available upon request.
Last Updated: 03 May 2009
Source: http://resume.kleinart.net